TERMS AND CONDITIONS

Welcome to the Crosswords Noble House website (“Website”). These Terms and Conditions (“Terms”) govern your use of the Website, including its features, content, and services provided by Crosswords Noble House. By accessing or using the Website, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Crosswords Noble House or its licensors. This content is protected under copyright, trademark, and other intellectual property laws.

You may not modify, reproduce, distribute, or sell any content without prior written consent.

2. Permitted Use

You may use the Website only for lawful purposes. By accessing the Website, you agree not to:

Violate applicable laws or regulations.
Engage in fraudulent, deceptive, or harmful activities.
Transmit defamatory, obscene, or infringing materials.
Interfere with the operation of the Website or attempt unauthorized access.
Use automated tools like scraping, data mining, or bots to gather information.

Crosswords Noble House reserves the right to restrict or terminate access for any misuse.

3. Links to Third-Party Websites

This Website may include links to third-party websites. Crosswords Noble House does not endorse or control these websites and is not responsible for their content or practices. Use them at your own risk.

4. Limitation of Liability

To the fullest extent permitted by law, Crosswords Noble House is not liable for damages resulting from your use of the Website, including direct, indirect, incidental, or consequential damages.

5. Indemnification

You agree to indemnify and hold harmless Crosswords Noble House and its affiliates from any claims, damages, or liabilities arising from your use of the Website or violation of these Terms.

6. Termination

Crosswords Noble House reserves the right to suspend or terminate your access to the Website without notice if these Terms are violated.

7. Governing Law

These Terms are governed by the laws of New York. Any disputes must be resolved in the courts of New York.

8. Privacy Policy and Refund Policy

Your use of the Website is also governed by our Privacy Policy and Refund and Cancellation Policy, which are available for review below.

9. Entire Agreement

These Terms constitute the entire agreement between you and Crosswords Noble House regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

10. Changes To The Terms

Crosswords Noble House reserves the right, at its sole discretion, to modify or replace these Terms at any time. Any changes to the Terms will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

If you have any questions or concerns regarding these Terms, please contact us at [email protected]

REFUND AND CANCELLATION POLICY

Please read this Refund and Cancellation Policy (“Policy”) carefully before making a purchase or using any services offered by Crosswords Noble House. This Policy governs refunds, cancellations, and related matters. By making a purchase or using our services, you acknowledge and agree to be bound by this Policy. If you do not agree with any part of this Policy, you should refrain from making a purchase or using our services.

1. Refunds

Digital Services

Digital services, such as marketing campaigns, website creation, and consultation, are non-refundable once the service has commenced.
If you believe an issue occurred, contact us at [email protected] to request a review. Refunds, if granted, are at the sole discretion of Crosswords Noble House.

Digital Products (eBooks)

Sales of eBooks are final and non-refundable once published or delivered.
If there is a technical issue with the eBook file (e.g., formatting errors or inaccessible downloads), contact us at [email protected] for assistance.

Screenplays (Custom Work)

Screenplays are classified as custom work and are non-refundable once work has begun due to the personalized nature of the service.
If you wish to cancel your screenplay project before work has started, contact us at [email protected]. A partial refund may be considered if no significant work has been completed, but this is subject to administrative fees.
If you have concerns about the quality of a delivered screenplay, we offer one round of revisions at no additional cost, provided the request is submitted within 7 days of delivery.

Physical Products (Paperbacks and Hardbacks)

Refunds or replacements for physical books are available under the following conditions:
1. The product is defective or damaged upon delivery.
2. Refund requests must be submitted within 14 days of receipt.
To request a refund or replacement, email us at [email protected] with:
- Your order details.
- A description of the issue.
- Photographic evidence of the defect or damage.

2. Cancellation

Services: If you wish to cancel a service provided by Crosswords Noble House, please contact our customer support at [email protected]. The cancellation policy and any applicable fees or charges will depend on the specific service and terms agreed upon at the time of purchase. Please refer to the service agreement or contract for more details. In the event of cancellation, a cancellation fee of $15,000 may apply.
Events and Workshops: If you need to cancel your attendance at an event or workshop hosted by Crosswords Noble House, please contact us as soon as possible. The cancellation policy for events and workshops may vary, and any applicable fees or refunds will be outlined in the event registration or ticketing information. Refunds, if eligible, will be processed according to the specified timeline and method. Please note that for certain high-value events or workshops, a cancellation fee of $15,000 may apply in the event of cancellation.

3. Changes To Services Or Events

Crosswords Noble House reserves the right to modify, reschedule, or cancel any services or product orders at its discretion. In such cases:

Refunds will be issued for services or products not delivered.
Alternative arrangements may be offered if applicable.

4. Exceptions

This Policy does not cover:

Requests for changes or refunds outside the stipulated timeframes.
Issues arising from customer-provided errors, such as incorrect information or design approvals.

5. Contact Us

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at [Insert contact information]. Our customer support team will be happy to assist you.

PRIVACY POLICY

Effective Date: November 1, 2024

Crosswords Noble House (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information, including data gathered through our Website, SMS communications, and other services. By using our Website or opting into SMS communications, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. This includes:

a. Information You Provide

Name, email address, phone number, and any details you share during account creation, purchases, or service interactions.
SMS opt-in consent provided via:
- Digital forms on our Website.
- Verbal confirmation during interactions.
- Written agreement during service registration.

b. Automatically Collected Information

Device and browser information, IP address, and activity on our Website.
Cookies and tracking technologies to enhance your user experience.

2. SMS Messaging and Consent

We comply with The Campaign Registry (TCR) and carrier regulations to ensure lawful and transparent SMS communications.

a. Consent to SMS Communications

By providing your phone number and explicitly opting in, you agree to receive recurring SMS messages related to our services, products, updates, and promotions. Opt-in consent is logged and includes the following details:

The method of consent (verbal, written, or digital).
Date and time of consent.
The message confirming your opt-in.

b. Opt-Out Process

You may opt out of SMS communications at any time:

Reply STOP to any SMS message to unsubscribe.
Alternatively, email us at [email protected] to request removal.

Upon opting out:

You will receive a confirmation message.
No further SMS messages will be sent unless you re-opt-in.

c. HELP Instructions

For assistance with SMS communications:

Reply HELP to any message for immediate instructions.
Contact us directly at [email protected] or call (667) 910-8318 | Ext. 101.

d. Message Frequency and Fees

Message Frequency: Message frequency varies based on your interactions with us. Specific campaigns may include one-time notifications or recurring messages.
Fees and Charges: Standard message and data rates may apply based on your mobile carrier plan.

e. Data Sharing for SMS Messaging

Your phone number may be shared with authorized third-party SMS service providers solely to facilitate message delivery. These providers are contractually obligated to:

Use your data only for the intended purpose.
Protect your information and ensure compliance with applicable laws.

We do not sell or share your information with unauthorized third parties.

3. How We Use Your Information

Your information is used to:

Deliver requested services and products.
Send transactional and promotional SMS messages.
Provide customer support and respond to inquiries.
Improve Website functionality and user experience.
Comply with legal obligations.

4. Your Privacy Rights

a. Access and Updates

You can request to view, update, or delete your personal information by contacting us at [email protected].

b. Opt-Out Options

In addition to SMS opt-out, you may:

Manage email preferences by clicking “unsubscribe” in any email.
Disable cookies using your browser settings.

5. Security of Your Information

We use appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our Website. Continued use of our services indicates acceptance of the updated Privacy Policy.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS messaging practices, contact us:

Email: [email protected]
Phone: (667) 910-8318 | Ext. 101